Refund policy
Last updated: October 12, 2026
We want you and your little one to love what you ordered from Orange Kidswear. If something isn't right, you can return it within 30 days of delivery.
Return policy at a glance
- Return window: 30 days from the date your order was delivered
- Item condition: new, unused and unwashed, with original tags attached
- Return method: by mail
- Return shipping: paid by the customer (you buy the return label)
- Restocking fee: 10% of the product price, deducted from your refund
- Refund processing time: within 10 days of receiving your return
Damaged, defective or incorrect items are handled differently. There's no restocking fee and we pay return shipping. See below.
Return window
You have 30 days from the date your order was delivered to request a return. Requests made after 30 days can't be accepted.
Item condition
We only accept items returned in new condition. To be eligible, the item must be:
- Unworn, unwashed and unused
- In its original condition, with all tags attached
- In its original packaging, where possible
- Accompanied by your order number or proof of purchase
Items that can't be returned
For hygiene reasons, the following items can only be returned if they are unopened and still in their original sealed packaging:
- Underwear and multipacks of underwear
- Socks and grip socks
- Base layers
We also can't accept returns on items marked as final sale, gift cards, or items that have been worn, washed, damaged after delivery or had tags removed.
How to return an item
Returns are accepted by mail only.
- Email us at support@orangekidswear.com or use our contact form. Include your order number and the item(s) you'd like to return.
- We'll reply within 1–2 business days with your return authorization and the return address.
- Pack the item securely, buy a trackable return shipping label, and mail the item to the address we give you. Please keep your tracking number until your refund is complete.
Please don't send items back without contacting us first. Returns sent to any other address, or without a return authorization, may not be processed.
Return shipping costs
For change-of-mind returns, such as the wrong size or a style you don't love, you are responsible for buying the return shipping label and paying the cost of return shipping. Return shipping costs are not refunded.
Restocking fee
A restocking fee of 10% of the product price applies to all change-of-mind returns, including returns made to switch to a different size or color. The fee is deducted from your refund. For example, if you return an item that cost $20.00, your refund will be $18.00.
No restocking fee is charged for items that arrive damaged, defective or incorrect.
Damaged, defective or incorrect items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item and its packaging. We'll send a replacement or a full refund, with no restocking fee, and we'll cover the cost of any return shipping.
Exchanges
To get a different size or color, return the item you have under this policy and place a new order for the one you want. The 10% restocking fee applies to the returned item.
Refunds
We'll inspect your return when it reaches us and email you to let you know whether it's approved. Approved refunds, minus the 10% restocking fee where it applies, are processed to your original payment method within 10 days of receiving your return. Your bank or card provider may take a few extra days to show the refund on your statement.
Late or missing refunds
If you haven't received your refund 10 days after we confirmed receipt of your return, please check your bank account again and then contact your card provider, since processing times vary. If you've done this and still don't see it, email us at support@orangekidswear.com.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We can cancel and fully refund any order that hasn't shipped yet, with no fee. Once an order has shipped, it can't be cancelled, but you can return it under this policy after it arrives.
Questions
For anything else about returns, email support@orangekidswear.com or call +1 307-855-0217. You can also read our Shipping policy and Terms of service.